A simple restart of your Thermostat will resolve most situations where OFFLINE is displayed.
Restart your Thermostat
On the bottom of your Thermostat there is a black diagnostic button.
- Quickly tap the diagnostic button once, then release.
- Wait 3 minutes for Thermostat to reboot.
NOTE: you will continue to see OFFLINE displayed on your Thermostat during reboot.
Your Thermostat should have successfully rebooting by now, and connected to LTE or WiFi (if you have connected in the past).
Is your Thermostat not yet connected to WiFi? iApartments recommends that you connect your Thermostat to WiFi for best performance. Visit this How To article for step-by-step instruction on how to connect your Thermostat to WiFi.